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Public Tickets

Titus Installing updateClosed   PowerMag   Updated September 2, 2016 at 12:25pm   2 Most recent comment from djwd:Hi there,you don't have to install the theme as new, or you'll get justly notified that the theme folder already exist.Please checkthis FAQ out for updating info, thank you. Elise errorClosed   PowerMag   Updated August 30, 2016 at 12:39pm   2 Most recent comment from djwd:HI there,what should I get something from this? Kindly describe your issue, by the way that path is referring to some plugin, there is most likely a conflict in place.   Dharm Layout IssueClosed   SNEWS   Updated August 29, 2016 at 10:51pm   2 Most recent comment from djwd:Hi there,there is no specific setting to 'fix issues' (or to break the layout) :)Please ask the team member what he did he do and to possibly revert it back, as regular support is meant for theme ... mustafa Import Demo DataClosed   SNEWS   Updated August 29, 2016 at 12:43pm   2 Most recent comment from djwd:Hi there, thank you for your purchase. Yes you bought the correct template :), as there is only one SNEWS. Demos are just variations of what can be achieved with the theme. Also please note that ... Joshua Jones Page/Post IssuesClosed   MightyMag   Updated August 29, 2016 at 12:31pm   6 Most recent comment from djwd:Hi there,what do you mean by secondary post font? Would be great if you could provide a screeneshot.  Note: kindly next time open a different ticket for public tickets with different topics, in o ... Justin Using homepage templateClosed   MightyMag   Updated August 19, 2016 at 4:02pm   2 Most recent comment from djwd:HI there,thank you for your purchase.The homepage template is meant for content layout, basically columns number and width. The slider and grid are independent from the home template used.Please mak ... Joe Jenkins Search & social icons not showingClosed   MightyMag   Updated August 19, 2016 at 3:52pm   2 Most recent comment from djwd:Hi there,the Twitter  icon on the top left is showing up as that is an image sprite not a 'font' icon :)By the way looking at your front-end I suspect that that is caused by your CDN service. You m ... Fabio Chexx Hide News TickerClosed   MightyMag   Updated August 18, 2016 at 6:21pm   2 Most recent comment from djwd:Hi there, try with: @media screen and (max-width: 767px) { #ticker-wrap { display:none!important; } } (to paste in the Custom CSS textarea - Theme optio ... mike Ad sections in theme optionsClosed   SNEWS   Updated August 17, 2016 at 11:42am   2 Most recent comment from djwd:Hi there,looks like you're trying to output a shortcode on the Ads textareas, which is not possible. The textareas accept Javascript /jQuery code (such as Google AdSense embed code) or regular HTML ... Solar Cannot Change Category Header ImagesClosed   MightyMag   Updated August 16, 2016 at 11:21am   2 Most recent comment from djwd:Hi thereplease try by pressing the File URL button prior inserting the image Patrick Facebook Comment Count on Recent News widgetClosed   SNEWS   Updated August 15, 2016 at 4:44pm   2 Most recent comment from djwd:Hi there!The comments count feature can only work with internal WP Comments at this time. We'll look if there's a way to count them up for FB comments as well and bundle this in next releases. Fo ... Titus widget install on homepageClosed   PowerMag   Updated August 15, 2016 at 4:35pm   2 Most recent comment from djwd:Hi there!That is not a widget but a theme feature, it's called Home Tabs and it's configurable through the Theme Options > Home Tabs panel Hope it helps Tarun Can we make the Header Carousel Bit Squeezed?Closed   SNEWS   Updated August 11, 2016 at 9:19pm   8 Most recent comment from djwd:Sure, the file containing the JS script that triggers the carousel is contained in admin/fn-extended/fn-js.php starting from line 197 to 258 (you'll see it's commented out). Hawkthalas Category background colorClosed   PowerMag   Updated August 11, 2016 at 12:47pm   2 Most recent comment from djwd:Hi there,the category styler is mainly meant for parent categories, the problem might be in the category tree structure? Does England and Premier League category have a color set? Also I see you'r u ... Muhammad Iqbal Inline rulesClosed   SNEWS   Updated August 8, 2016 at 4:59pm   2 Most recent comment from djwd:Hi there,you can disable the Dropcap (big letter) feature in Snews Options > Single Post > Enable Dropcap Hope this helps