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We'll do our utmost best to get back to you in a timely manner. We request that you do the following while you wait for us to respond:

Turn off any additional, non-theme-recommended plugins that you have running

Update your theme to the latest version available on ThemeForest

Update WordPress to the latest supported version in the item page.

In some cases this will patch up problems before we can reply!

Until then, check out the Articles section here to see if your question has already been answered.

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If there are a lot of tickets, it might take a while... just know that we are working hard to get to your ticket!


IMPORTANT: Before submitting a ticket, please be aware of what we can and cannot help out with.

Support for our items includes:

Responding to questions or problems regarding the item and its features

Fixing bugs and reported issues

Providing updates to ensure compatibility with new software versions

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Happy ticketing!

Public Tickets

9KINGS2016 updated version of this theme   PowerMag   Updated 5 days ago   1 Most recent comment from 9KINGS2016:Hi I have bought this theme the other day. I have tried installing 3 times on my current WordPress site each time it crashes my whole site. I have noticed this has not been updated since 2020. Is th ... vdj2 theme activation   SNEWS   Updated February 3, 2024 at 11:49am   1 Most recent comment from vdj2:This theme failed to load properly and was paused within the admin backend. i uplood this theme and got is erorr. Plese fix this. jonibw infinite scroll not working   Stoked!   Updated May 29, 2023 at 9:24am   1 Most recent comment from jonibw:Hi I've did the infinite scroll setting according to the documentation but it s not working, infinite scroll is why we acquire the theme so its critical for us to make it workThanksJonathan james Theme creating critical error   Minimosity   Updated May 22, 2023 at 4:19pm   1 Most recent comment from james:HiEvery time I upload your theme onto my Wordpress site, there becomes a 'critical error' on the theme page, so much so I cannot delete the theme myself and I need to contact Wordpress su ... rajkamalvipparthi Short Code Manager not working   PowerMag   Updated March 21, 2023 at 10:22am   1 Most recent comment from rajkamalvipparthi:Hi,I am facing two issues - 1. The short code manager is not showing anything after selecting the specific shortcode from the drop down box (Screen shot attached).2. The scroll to top button is also ...