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We'll do our utmost best to get back to you in a timely manner. We request that you do the following while you wait for us to respond:

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In some cases this will patch up problems before we can reply!

Until then, check out the Articles section here to see if your question has already been answered.

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Happy ticketing!

  Featured Articles

Where Can I find Visual Composer license key?

You do not need a license key for the Visual Composer when bundled with a theme (unless you own a standalone license for the plugin). Updates have to be rolled out ...

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What is the best way to update the theme without losing my settings on the Theme Options?

Update via FTPPlease note: make a backup of the Theme inside your WordPress installation folder /wp-content/themes/themename/ To update the Theme, login to ...

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I installed the theme and imported the demo file but it doesn't look like demo, why?

After importing XML demo content, you are left to organize your widgets as unfortunately wordpress importer doesn't support them. To build your homepage ...

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Why the Post Grid next to the slider isn't appearing?

The images grid auto pulls the latest three posts with a featured image set, minus the number of posts featured in slider (to avoid repetition). It's possible that ...

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  Public Ticket Activity

Becky How to look like demo   Updated 53 minutes ago   1   PowerMag Most recent comment from Becky:Hi there - confused about how to get it to look like demo.Help! Loren Forum Widget   Updated 1 day ago   6   PowerMag Most recent comment from djwd:Hi there,did you already follow the steps described on their official documentation? https://codex.buddypress.org/getting-started/register-and-activation-pages/ Jacqueline Upgrade to Wordpress v 4.5   Updated 1 week ago   3   MightyMag Most recent comment from djwd:Hi there,thanks for your feedback.I'm about to release a urgent update to fix WP 4.5 and VC composer incompatibility, I also checked out the issue you described but couldn't replicate it. I was able ... touren daten Problems to solve - Blog entry style and RTMEDia conflict   Updated February 25, 2016   5   PowerMag Most recent comment from touren daten:This is also what I get. But can you e.g. upload multiple images at once and can you open the image by clicking on it? this is what is not working well!! Maxime Css spacing top rightmenu   Updated February 23, 2016   2   PowerMag Most recent comment from djwd:Hi there,that is happening because you need to set up your menus and assign them a location in Appearance > Menus.Useful link: WordPress Menu User GuideIf you don\'t need a menu location, please ... Mark Error 500 when importing Demo Content   Updated February 22, 2016   3   PowerMag Most recent comment from touren daten:I had a similar problem!in my case upgrading from 64MB memory_limit to 256 MB php memory_limit solved this issue Ernesto Garcia Demo   Updated February 13, 2016   2   MightyMag Most recent comment from djwd:HI there,Please check the instructions and links given on this article, it should help getting you started. For more questions on what you\'re specifically having problems to achieve, I\'m here to ... pascal-jeff leblanc Remove sidebar from one category   Updated February 8, 2016   2   MightyMag Most recent comment from djwd:Hi there,I could help hiding the sidebar for a specific category, as you could be using CSS classes that WP adds automatically to the body of the document for each category. Although making the ... Adib Search on Header Buttons   Updated February 8, 2016   2   MightyMag Most recent comment from djwd:Hi there,that would require several customizations to more then one template file, it isn\'t that straight forward if you\'re coding skills are limited. Personal customizations go beyond regular ... Jitender Menu Error after the update of theme   Updated January 22, 2016   6   MightyMag Most recent comment from djwd:Probably something were wrong during the uploading process as some files seem to be missing. I suggest to re-upload theme files via FTP and check if that helps. Adib Featured Media - Regular Video   Updated January 18, 2016   4   MightyMag Most recent comment from djwd:Hi there,you should just simply upload a feature image for that post as well, videos don\'t get loaded as thumbnails not to make archive pages too heavy. John Duplicate post in home page slider showing a white image   Updated January 2, 2015   2   MightyMag Most recent comment from djwd:Hi there,That is most likely a database issue, some data might be corrupted. I suggest to \"un-feature\" all posts and try feature them again. If that doesn\'t work I would also try to duplicate each ... Caio Mobile Menu Background   Updated December 17, 2015   4   PowerMag Most recent comment from Caio:Sorry,Solved. you forget the last \";\".The code correct is:.main-small-navigation ul.sub-menu li a {background-color: #000;}Thanks a lot. Lifestyle Group, LLC How to remove "Post Navigation" wording   Updated December 17, 2015   4   PowerMag Most recent comment from djwd:Hi there,as I thought that is not coming from the theme, never seen that before, it\'s probably coming from some plugin. As first troubleshooting kindly try by disabling all plugins, and in case it ... lorenzo cerrina text translation   Updated December 16, 2015   2   MightyMag Most recent comment from djwd:Hi there,You could actually use any text/code editor that has folder search ability (Dreamweaver, Sublime Text, and many others) in order to find the strings throughout theme folder.Did you translate ...
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