Okay

Thank you for submitting a ticket, and for choosing our themes of course!


We'll do our utmost best to get back to you in a timely manner. We request that you do the following while you wait for us to respond:

Turn off any additional, non-theme-recommended plugins that you have running

Update your theme to the latest version available on ThemeForest

Update WordPress to the latest supported version in the item page.

In some cases this will patch up problems before we can reply!

Until then, check out the Articles section here to see if your question has already been answered.

We generally manage the support desk from about:

Monday to Friday, from 10am to 5pm - Central European Time (CET)

If there are a lot of tickets, it might take a while... just know that we are working hard to get to your ticket!


IMPORTANT: Before submitting a ticket, please be aware of what we can and cannot help out with.

Support for our items includes:

Responding to questions or problems regarding the item and its features

Fixing bugs and reported issues

Providing updates to ensure compatibility with new software versions

Item support does not include:

Personal Customization and installation services

Support for third party software and plug-ins

WordPress support that is not related to our themes

Happy ticketing!

Public Tickets

Titus Website display on mobile devices   PowerMag   Updated 12 hours ago   1 Most recent comment from Titus:my theme is not displaying properly on mobile devices especially in portrait viewing on a phone. Overall the fonts for the menus are way too large. Do you know how to make my webpage look like the de ... srinoj Regarding child theme   MightyMag   Updated 23 hours ago   1 Most recent comment from srinoj:I have purchased this theme. I want to have child theme for the same, which i didnt see in the purchased folder. How to get this child theme please. Carsten Widget in Single Post   PowerMag   Updated 1 day ago   5 Most recent comment from Carsten:Hi, yes, $80 via paypay upfront is okay. We'd need an invoice for that expense, if that is okay for you: IMXX Internetmarketing Geschwister-Scholl-Weg 17 47809 Krefeld Germany Where shall we send th ... Elise Social Count   PowerMag   Updated 5 days ago   7 Most recent comment from djwd:Hi there, did you try to check their support forums and possibly contact the plugin's author as suggested? Since this is specific to your situation rather than a known issue I believe, I can't real ... Jim graphics.php   PowerMag   Updated 1 week ago   2 Most recent comment from djwd:Hi there, the file is part of the bundled Jackbox plugin, which is related to the lightbox effect on images. Not sure what commenting that out would lead to related to the plugin, might be a better c ...