Thank you for submitting a ticket, and for choosing our themes of course!

We'll do our utmost best to get back to you in a timely manner. We request that you do the following while you wait for us to respond:

Turn off any additional, non-theme-recommended plugins that you have running

Update your theme to the latest version available on ThemeForest

Update WordPress to the latest supported version in the item page.

In some cases this will patch up problems before we can reply!

Until then, check out the Articles section here to see if your question has already been answered.

We generally manage the support desk from about:

Monday to Friday, from 10am to 5pm - Central European Time (CET)

If there are a lot of tickets, it might take a while... just know that we are working hard to get to your ticket!

IMPORTANT: Before submitting a ticket, please be aware of what we can and cannot help out with.

Support for our items includes:

Responding to questions or problems regarding the item and its features

Fixing bugs and reported issues

Providing updates to ensure compatibility with new software versions

Item support does not include:

Personal Customization and installation services

Support for third party software and plug-ins

WordPress support that is not related to our themes

Happy ticketing!

  Featured Articles

Where Can I find Visual Composer license key?

You do not need a license key for the Visual Composer when bundled with a theme (unless you own a standalone license for the plugin). Updates have to be rolled out ...

Read Article

What is the best way to update the theme without losing my settings on the Theme Options?

Update via FTPPlease note: make a backup of the Theme inside your WordPress installation folder /wp-content/themes/themename/ To update the Theme, login to ...

Read Article

I installed the theme and imported the demo file but it doesn't look like demo, why?

After importing XML demo content, you are left to organize your widgets as unfortunately wordpress importer doesn't support them. To build your homepage ...

Read Article

Why the Post Grid next to the slider isn't appearing?

The images grid auto pulls the latest three posts with a featured image set, minus the number of posts featured in slider (to avoid repetition). It's possible that ...

Read Article

  Public Ticket Activity

pascal-jeff leblanc Remove sidebar from one category   Updated 2 days ago   2   MightyMag Most recent comment from djwd:Hi there,I could help hiding the sidebar for a specific category, as you could be using CSS classes that WP adds automatically to the body of the document for each category. Although making the ... Adib Search on Header Buttons   Updated 2 days ago   2   MightyMag Most recent comment from djwd:Hi there,that would require several customizations to more then one template file, it isn't that straight forward if you're coding skills are limited. Personal customizations go beyond regular ... Jitender Menu Error after the update of theme   Updated 3 weeks ago   6   MightyMag Most recent comment from djwd:Probably something were wrong during the uploading process as some files seem to be missing. I suggest to re-upload theme files via FTP and check if that helps. Adib Featured Media - Regular Video   Updated 3 weeks ago   4   MightyMag Most recent comment from djwd:Hi there,you should just simply upload a feature image for that post as well, videos don't get loaded as thumbnails not to make archive pages too heavy. John Duplicate post in home page slider showing a white image   Updated January 2, 2015   2   MightyMag Most recent comment from djwd:Hi there,That is most likely a database issue, some data might be corrupted. I suggest to "un-feature" all posts and try feature them again. If that doesn't work I would also try to duplicate each ... Caio Mobile Menu Background   Updated December 17, 2015   4   PowerMag Most recent comment from Caio:Sorry,Solved. you forget the last ";".The code correct is:.main-small-navigation ul.sub-menu li a {background-color: #000;}Thanks a lot. Lifestyle Group, LLC How to remove "Post Navigation" wording   Updated December 17, 2015   4   PowerMag Most recent comment from djwd:Hi there,as I thought that is not coming from the theme, never seen that before, it's probably coming from some plugin. As first troubleshooting kindly try by disabling all plugins, and in case it ... lorenzo cerrina text translation   Updated December 16, 2015   2   MightyMag Most recent comment from djwd:Hi there,You could actually use any text/code editor that has folder search ability (Dreamweaver, Sublime Text, and many others) in order to find the strings throughout theme folder.Did you translate ... Lifestyle Group, LLC Remove Meta info from posts - TAKE II   Updated December 14, 2015   3   PowerMag Most recent comment from Lifestyle Group, LLC: Thank you. pascal-jeff leblanc Carousel Widget, only all tags?   Updated December 8, 2015   6   MightyMag Most recent comment from djwd:Hi there,kindly provide admin access and I'll take a peek. (Please don't forget to mark the post as private) Eduardo Weidman Barijan Option to have colors different even in subcategories   Updated December 8, 2015   4   PowerMag Most recent comment from djwd:Thank you for your feedback. I'll consider adding that in a future update in case I get more requests in this directions. Eduardo Weidman Barijan Bug - Latest Posts tab   Updated December 7, 2015   3   PowerMag Most recent comment from Eduardo Weidman Barijan:EDIT: We found the problem. When migrating from Joomla, the articles that were marked as Featured was inserted in WP database as sticky. And there were a ton of them! I went to database and updated ... Kirsty Different Sidebar for each category   Updated December 3, 2015   5   PowerMag Most recent comment from djwd:HI there,That's odd, you sure about that? Perhaps you did download the pro version? Which is a one-time charge by the way. The 19$/month is the WPMUDEV subscription for all their plugins I think, ... Angela Stephanou Social Share Problem   Updated November 22, 2015   3   MightyMag Most recent comment from Angela Stephanou:Thank you as always djwd, much appreciated!:) Mike Welsh Tabs widget does display in phones   Updated November 13, 2015   2   MightyMag Most recent comment from djwd:Hi there,That is default behavior not something to fix but a specific choice, as you could see that also happens on the live demo. The Home Tabs are not very mobile friendly and also is unnecessary ...