Thank you for submitting a ticket, and for choosing our themes of course!

We'll do our utmost best to get back to you in a timely manner. We request that you do the following while you wait for us to respond:

Turn off any additional, non-theme-recommended plugins that you have running

Update your theme to the latest version available on ThemeForest

Update WordPress to the latest supported version in the item page.

In some cases this will patch up problems before we can reply!

Until then, check out the Articles section here to see if your question has already been answered.

We generally manage the support desk from about:

Monday to Friday, from 10am to 5pm - Central European Time (CET)

If there are a lot of tickets, it might take a while... just know that we are working hard to get to your ticket!

IMPORTANT: Before submitting a ticket, please be aware of what we can and cannot help out with.

Support for our items includes:

Responding to questions or problems regarding the item and its features

Fixing bugs and reported issues

Providing updates to ensure compatibility with new software versions

Item support does not include:

Personal Customization and installation services

Support for third party software and plug-ins

WordPress support that is not related to our themes

Happy ticketing!

  Featured Articles

Where Can I find Visual Composer license key?

You do not need a license key for the Visual Composer when bundled with a theme (unless you own a standalone license for the plugin). Updates have to be rolled out ...

Read Article

What is the best way to update the theme without losing my settings on the Theme Options?

Update via FTPPlease note: make a backup of the Theme inside your WordPress installation folder /wp-content/themes/themename/ To update the Theme, login to ...

Read Article

I installed the theme and imported the demo file but it doesn't look like demo, why?

After importing XML demo content, you are left to organize your widgets as unfortunately wordpress importer doesn't support them. To build your homepage ...

Read Article

Why the Post Grid next to the slider isn't appearing?

The images grid auto pulls the latest three posts with a featured image set, minus the number of posts featured in slider (to avoid repetition). It's possible that ...

Read Article

  Public Ticket Activity

Becky error w/ PowerMag and BP Profile Tabs   Updated 3 days ago   2   PowerMag Most recent comment from djwd:Hi there,third party plugins are not covered by regular support unfortunately, if you could provide a live URL I might could understand what's going on and put you on the right tracks though, ... Becky Theme Options   Updated 3 days ago   2   PowerMag Most recent comment from djwd:Hi there,seems to be a bug introduced in the last update, will get fixed asap, the select box should still be functional though Becky Compatibility with latest Buddypress   Updated 3 days ago   1   PowerMag Most recent comment from Becky:Hello - I am wondering about the compatibility with latest Buddypress version 2.5.3Change cover photo in Buddypress does not show when I have PowerMag activated.   When I switch back to 2016 or ... Rasmus error   Updated 5 days ago   12   MightyMag Most recent comment from djwd:Hi there,I don't have experience with the plugin unfortunately, although all translatable plugins and themes should work the same. You need to create .po .mo files from the .pot file, and name it in ... Becky default post image   Updated 6 days ago   2   PowerMag Most recent comment from djwd:Hi there,thank you for your kind words! Unfortunately Themeforest submission guidelines doesn't allow that, they don't want any placeholder when there is no featured image set. That is fairly ... Monty Warning: printf(): Too few arguments   Updated 1 week ago   5   MightyMag Most recent comment from djwd:Hello there,If you are seeing errors/warnings/notices on production site with WP_DEBUG disabled then it would mean you have set display_errors=1 in your php.ini file. It's enabled by default for ... Loren Forum Widget   Updated 1 week ago   9   PowerMag Most recent comment from Loren:No I didn't try with any other theme. I will take a look at again to see what I can figure out. i think the problem is associating the wordpress page with it.  Rasmus Translate   Updated 1 week ago   3   MightyMag Most recent comment from djwd:Hi there, the strings are contained in woocommerce/single-product-reviews.php, you should translate the string both in MightyMag and WooCommerce language files to make sure they get updated.Not ... Aaron Category Menus not coloring   Updated 2 weeks ago   3   PowerMag Most recent comment from djwd:Great, glad it was sorted :) Rasmus Translate   Updated 2 weeks ago   5   MightyMag Most recent comment from djwd:Hi there,do you also have bbPress installed? Perhaps that is from its language file? Could you please try to switch to the default Twenty- theme and check the behavior if the strings get ... Becky How to look like demo   Updated 2 weeks ago   6   PowerMag Most recent comment from djwd:Hi there,now you just need to drag the desired widgets into the sidebars (preferably the ones starting with HP which are meant for that. I include a (very long :) png file with all demo's widget ... Becky How to add toggle   Updated 2 weeks ago   2   PowerMag Most recent comment from djwd:Hi there,If I got it right, you could create the VC composer Accordion element. Rasmus Picture slide   Updated 2 weeks ago   2   MightyMag Most recent comment from djwd:Hi there,thank you for your purchase.Please have a look at this FAQ, if you still have issues, I'll be glad to help you further. Monty Area next to slider   Updated 3 weeks ago   2   MightyMag Most recent comment from djwd:Hi there,thank you for writing in.You can check this FAQ, if you still have doubts don't hesitate to ask. Becky Install error 500   Updated 3 weeks ago   2   PowerMag Most recent comment from djwd:Hi there,from that error looks like there is a function naming conflict (it means there are two functions with the same name and that can't be).I suggest to disable all plugins prior activating the ...