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We'll do our utmost best to get back to you in a timely manner. We request that you do the following while you wait for us to respond:

Turn off any additional, non-theme-recommended plugins that you have running

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In some cases this will patch up problems before we can reply!

Until then, check out the Articles section here to see if your question has already been answered.

We generally manage the support desk from about:

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If there are a lot of tickets, it might take a while... just know that we are working hard to get to your ticket!

IMPORTANT: Before submitting a ticket, please be aware of what we can and cannot help out with.

Support for our items includes:

Responding to questions or problems regarding the item and its features

Fixing bugs and reported issues

Providing updates to ensure compatibility with new software versions

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Happy ticketing!

Public Tickets

Carsten Widget in Single Post   PowerMag   Updated 21 hours ago   5 Most recent comment from djwd:Hi there, As I'm on a close deadline I need to step back on this unfortunately, as I'm very busy for the next couple weeks. Sorry about that, but otherwise I would have kept on keeping you waiting. ... Titus Website display on mobile devices   PowerMag   Updated 2 days ago   7 Most recent comment from djwd:Hi there, I could replicate the "half-screen" issue on mobile, tested on an iPhone 5s ( can't see the letter-spacing as in your example though) By the way I surely understand this could be a real t ... Eric Incorrect call for animate.custom.min.css in functions.php   MightyMag   Updated 2 days ago   2 Most recent comment from djwd:Hi there, thank you for your purchase. I agree, will update in next release, thanks for your heads-up! Elise Social Count   PowerMag   Updated 3 days ago   9 Most recent comment from djwd:Social Count Plus is used to be a very reliable and downloaded social free plugin at the time it was selected to be aesthetically supported. I will investigate if the issue is widespread we wil ... srinoj Regarding child theme   MightyMag   Updated 4 days ago   2 Most recent comment from djwd:Hi there, thank you for your purchase. It isn't included as most people don't need a child theme. Creating a child theme is as simple as creating a folder and a style.css file, you can find details ...