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Thank you for submitting a ticket, and for choosing our themes of course!


We'll do our utmost best to get back to you in a timely manner. We request that you do the following while you wait for us to respond:

Turn off any additional, non-theme-recommended plugins that you have running

Update your theme to the latest version available on ThemeForest

Update WordPress to the latest supported version in the item page.

In some cases this will patch up problems before we can reply!

Until then, check out the Articles section here to see if your question has already been answered.

We generally manage the support desk from about:

Monday to Friday, from 10am to 5pm - Central European Time (CET)

If there are a lot of tickets, it might take a while... just know that we are working hard to get to your ticket!


IMPORTANT: Before submitting a ticket, please be aware of what we can and cannot help out with.

Support for our items includes:

Responding to questions or problems regarding the item and its features

Fixing bugs and reported issues

Providing updates to ensure compatibility with new software versions

Item support does not include:

Personal Customization and installation services

Support for third party software and plug-ins

WordPress support that is not related to our themes

Happy ticketing!

  Featured Articles

Snews - Changelog

Snews 1.2.5  [update]RTL improvements [update] Main Carousel Improvements [update] Double Ads Widget size ...

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Where Can I find Visual Composer license key?

You do not need a license key for the Visual Composer when bundled with a theme (unless you own a standalone license for the plugin). Updates have to be rolled out ...

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What is the best way to update the theme without losing my settings on the Theme Options?

Update via FTP Please note: make a backup of the Theme inside your WordPress installation folder /wp-content/themes/themename/ To update the Theme, ...

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I installed the theme and imported the demo file but it doesn't look like demo, why?

After importing XML demo content, you are left to organize your widgets as unfortunately wordpress importer doesn't support them. To build your homepage ...

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Why the Post Grid next to the slider isn't appearing?

The images grid auto pulls the latest three posts with a featured image set, minus the number of posts featured in slider (to avoid repetition). It's possible that ...

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  Public Ticket Activity

Titus Sliders in Post   Updated 2 hours ago   2   PowerMag Most recent comment from djwd: Hi there, I think the element you're looking for might be Image Gallery?  Matheus Pros e Cons   Updated 2 hours ago   4   SNEWS Most recent comment from djwd: Hi there, That is quite odd indeed..! You should see the metabox at the very bottom. I tested it again but looks to be specific to your usage. Please disable all plugins as first ... Surya Prathap More tag not working   Updated 2 hours ago   2   MightyMag Most recent comment from djwd: Hi there, I couldn't replicate the issue, looks like still working normally to me. Please make sure the option is More Tag is selected in Basic Settings > Post Excerpts Note: Looks ... Matheus First Letter Uppercase   Updated 1 day ago   2   SNEWS Most recent comment from djwd: Hi there, Snews Options > Single Post > Enable Dropcaps Pawan Adsense issue, few bugs - Few Suggestions   Updated 5 days ago   32   SNEWS Most recent comment from djwd: Hi, 1. The Ad is not displaying at all for me, hence I couldn't test the mobile issue. There is an error triggered by google: Uncaught TagError: adsbygoogle.push() error: All ins elements in ... Dan Header advertisement   Updated 5 days ago   3   MightyMag Most recent comment from Dan: Thanks for that! Ben Woods Carousel now broken?   Updated 6 days ago   2   SNEWS Most recent comment from Ben Woods: This appears to have weirdly resolved itself a few hours later....you can close this ticket! Dan Installing templates   Updated 6 days ago   3   MightyMag Most recent comment from Dan: Thanks, got it! Titus Demo Install   Updated 1 week ago   6   PowerMag Most recent comment from djwd: Hi there, no worries, glad it helped! 1. "Shabby chic sustainable meggings fixie... " :) Is the excerpt of the post (the beginning of the post content) that get pulled into the ... Matheus Sticky Menu   Updated 1 week ago   2   SNEWS Most recent comment from djwd: Hi there, a bug was found, it has been fixed in the upcoming update to be released within this week. Thanks for your feedback. Matheus Error   Updated 2 weeks ago   3   SNEWS Most recent comment from Matheus: djwd, I found the error. This happened because i changed the name of categories of demo. When i edited the widget, the error disappears. Usame Kaya Theme Change Language Turkish   Updated 2 weeks ago   2   MightyMag Most recent comment from djwd: Hi there, In order to translate the theme in your language, you'd need a translation freeware as Poedit and load/translate the default.po file in the languages folder, then save as and name ... Usame Kaya Text Change   Updated 2 weeks ago   2   MightyMag Most recent comment from djwd: Hi there, the widget text "Read More" is located in inc/widgets/wg-main-cat.php line 129, the "More" text on line 168 instead Hope it helps Sergio Lopez translations   Updated 2 weeks ago   2   SNEWS Most recent comment from djwd: Hi there, thank you for your purchase. 1. Yes, you'd need a translation freeware as Poedit and load/translate the snews.pot file in the languages folder. Here's a guide 2. Could you please try ... Anna Photos AutoCropped   Updated 2 weeks ago   2   SNEWS Most recent comment from djwd: Hi there, thank you for your purchase. SNEWS only defines thumbnail sizes needed to display featured images correctly throughout the site, images are cropped (never rotated) by native ...
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