Okay

Thank you for submitting a ticket, and for choosing our themes of course!


We'll do our utmost best to get back to you in a timely manner. We request that you do the following while you wait for us to respond:

Turn off any additional, non-theme-recommended plugins that you have running

Update your theme to the latest version available on ThemeForest

Update WordPress to the latest supported version in the item page.

In some cases this will patch up problems before we can reply!

Until then, check out the Articles section here to see if your question has already been answered.

We generally manage the support desk from about:

Monday to Friday, from 10am to 5pm - Central European Time (CET)

If there are a lot of tickets, it might take a while... just know that we are working hard to get to your ticket!


IMPORTANT: Before submitting a ticket, please be aware of what we can and cannot help out with.

Support for our items includes:

Responding to questions or problems regarding the item and its features

Fixing bugs and reported issues

Providing updates to ensure compatibility with new software versions

Item support does not include:

Personal Customization and installation services

Support for third party software and plug-ins

WordPress support that is not related to our themes

Happy ticketing!

  Featured Articles

Snews - Changelog

Snews 1.3.0  [update]  WordPress 4.6 Compatibility Check [fix]  Logo disappearing in Tablet view since ...

Read Article

Where Can I find Visual Composer license key?

You do not need a license key for the Visual Composer when bundled with a theme (unless you own a standalone license for the plugin). Updates have to be rolled out ...

Read Article

What is the best way to update the theme without losing my settings on the Theme Options?

Update via FTP Please note: make a backup of the Theme inside your WordPress installation folder /wp-content/themes/themename/ To update the Theme, ...

Read Article

I can successfully attach different colors to categories, but the little colored corner on the menu doesn't appear, why is that?

Those little colored corners are added separately as you may want to add other menu items that are not categories and attach them a color anyway. To ...

Read Article

I installed the theme and imported the demo file but it doesn't look like demo, why?

After importing XML demo content, you are left to organize your widgets as unfortunately wordpress importer doesn't support them. To build your homepage ...

Read Article

Why the Post Grid next to the slider isn't appearing?

The images grid auto pulls the latest three posts with a featured image set, minus the number of posts featured in slider (to avoid repetition). It's possible that ...

Read Article

  Public Ticket Activity

Joshua Jones Page/Post Issues   Updated 1 day ago   4   MightyMag Most recent comment from djwd: No need to feel stupid :) Glad it was sorted! Lucas de Souza out of alignment   Updated 2 days ago   10   MightyMag Most recent comment from djwd: Hi there, site still showing up fine. I don't feel like modifying some delicate settings on your behalf for no actual reason, as it could brake other things and I don't have access to backups ... Justin Using homepage template   Updated 1 week ago   2   MightyMag Most recent comment from djwd: HI there, thank you for your purchase. The homepage template is meant for content layout, basically columns number and width. The slider and grid are independent from the home template ... Joe Jenkins Search & social icons not showing   Updated 1 week ago   2   MightyMag Most recent comment from djwd: Hi there, the Twitter  icon on the top left is showing up as that is an image sprite not a 'font' icon :) By the way looking at your front-end I suspect that that is caused by your ... Fabio Chexx Hide News Ticker   Updated 1 week ago   2   MightyMag Most recent comment from djwd: Hi there, try with: @media screen and (max-width: 767px) { #ticker-wrap { display:none!important; } } (to paste in the Custom CSS textarea - Theme options Advanced Tab) Hope ... mike Ad sections in theme options   Updated 1 week ago   2   SNEWS Most recent comment from djwd: Hi there, looks like you're trying to output a shortcode on the Ads textareas, which is not possible. The textareas accept Javascript /jQuery code (such as Google AdSense embed code) or ... Solar Cannot Change Category Header Images   Updated 2 weeks ago   2   MightyMag Most recent comment from djwd: Hi there please try by pressing the File URL button prior inserting the image Patrick Facebook Comment Count on Recent News widget   Updated 2 weeks ago   2   SNEWS Most recent comment from djwd: Hi there! The comments count feature can only work with internal WP Comments at this time. We'll look if there's a way to count them up for FB comments as well and bundle this in next ... Titus widget install on homepage   Updated 2 weeks ago   2   PowerMag Most recent comment from djwd: Hi there! That is not a widget but a theme feature, it's called Home Tabs and it's configurable through the Theme Options > Home Tabs panel Hope it helps Tarun Can we make the Header Carousel Bit Squeezed?   Updated 2 weeks ago   8   SNEWS Most recent comment from djwd: Sure, the file containing the JS script that triggers the carousel is contained in admin/fn-extended/fn-js.php starting from line 197 to 258 (you'll see it's commented out). Hawkthalas Category background color   Updated 2 weeks ago   2   PowerMag Most recent comment from djwd: Hi there, the category styler is mainly meant for parent categories, the problem might be in the category tree structure? Does England and Premier League category have a color set? Also I see ... Muhammad Iqbal Inline rules   Updated 3 weeks ago   2   SNEWS Most recent comment from djwd: Hi there, you can disable the Dropcap (big letter) feature in Snews Options > Single Post > Enable Dropcap Hope this helps Matheus Fb comments, next/prev stroy   Updated 3 weeks ago   2   SNEWS Most recent comment from djwd: Hi there, what do you mean it breaks? When testing this on my installs it keeps on working as usual to me, could you please provide a live example? Thanks mike thumbnails in Main Home Recent Posts   Updated 3 weeks ago   2   SNEWS Most recent comment from djwd: Hi there, thank you for your purchase. Not easy to guess without seeing it action, these are the settings used for that specific widget (which is the Snews - Side Posts widget), will they match ... Pawan Logo not appearing on tablets   Updated 3 weeks ago   2   SNEWS Most recent comment from djwd: Hi there, 1. It doesn't disappear it moves to the mobile menu, that is how is meant to be in order to avoid repetition (you can observe the same behavior in the live demo). 2. There are ...
https://djwd.ticksy.com/