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  Public Ticket #894549
Social Count
Closed

Comments

  •  2
    Elise started the conversation

    Social Count is not working for Facebook or Instragram is their a patch?


  •  93
    djwd replied

    Hi there,

    Social counters rely on Social Count Plugin, which is supported aesthetically but doesn't really interfere with its functionalities. Please make sure you're running the latest plugin version, also might be useful checking up their support forums for similar issues.

    Regards
    djwd

  •  2
    Elise replied

    Its also not working in your live demo.

  •  93
    djwd replied

    Hi there,

    that is because I don't have a FB page to showcase and cannot create an APP id for pages I don't own.

    Regards
    djwd

  •  2
    Elise replied

    I've tried everything. Instragram and Facebook are the only ones I'm having issues with. 

  •  2
    Elise replied

    This link inside the app is broken for IG. https://socialcountplus-instagram.herokuapp.com/.

  •  93
    djwd replied

    Hi there,

    did you try to check their support forums and possibly contact the plugin's author as suggested?

    Since this is specific to your situation rather than a known issue I believe, I can't really say what could be wrong since I'm not the author (nor a social expert). What PowerMag does is integrating the plugin into the theme design, that's it.

    I know this is not a solution but alternatively you might want to consider other social plugins as there are many others out there.

    Regards
    djwd

  • Titus replied

    I am experiencing the same thing with Social Count for my Instagram account as well.  It shows zero subscribers and have done so for several weeks.

  •  93
    djwd replied

    Social Count Plus is used to be a very reliable and downloaded social free plugin at the time it was selected to be aesthetically supported.
    I will investigate if the issue is widespread we will drop support for the plugin and possibly replace it with another one, as we can't fix others author's work.

    Regards
    djwd