Lately some people have been having problems loading the front page of the website. Sometimes the modules on the front page will be twice as big as usual, taking up the entire column and blocking out the slider at the top, and one person sent me the attached image. Any idea what could be causing this?
Very weird issue indeed! It\'s hard to catch through that screenshot. The only thing I could think of would be a Javascript error triggering preventing the isotope script (which organizes post entries position) to work correctly.
Not sure if it is related but there is an error about google ads when inspecting the page:
On another note, not sure if this is something you can help with, but the Social Count Plus is messed up. It wasn\'t updating the Facebook or YouTube numbers and now it lists them both as 0. Twitter and SoundCloud work just fine, and you can still click through Facebook and YouTube to the respective pages.
Yes and no, I mean the Social Count Plus is supported \'aesthetically\' but the theme doesn\'t interfere with its functionality. Perhaps a caching issue (?). Please make sure the plugin and theme are up to date, I would suggest also taking a look at their support board as there are plenty previously resolved ticket that might would help.
I\'ve tried setting your page ID in my Social Count widget and after couple re-saves and refreshes (the plugin cache is hard to kill!), it actually shows 0 to me as well.
I think you should submit a ticket to the support board as I see when this issue happen, the plugin author asks for the page ID number but I don\'t know exactly what he checks.
Editing plugin files it\'s not the way to go in my opinion, although I believe that if you open the plugin folder social-count-plus/includes/social-count-plus-functions.php you can see all counters function.
Changing the FB one from:
function get_scp_facebook() {
$count = Social_Count_Plus_Generator::get_count();
return $count[\'facebook\'];
}
to
function get_scp_facebook() {
$count = Social_Count_Plus_Generator::get_count();
return \'320\';
}
where \'320\' is the likes number should work, but again I don\'t think this is the right solution!
Lately some people have been having problems loading the front page of the website. Sometimes the modules on the front page will be twice as big as usual, taking up the entire column and blocking out the slider at the top, and one person sent me the attached image. Any idea what could be causing this?
Hi there,
Very weird issue indeed! It\'s hard to catch through that screenshot. The only thing I could think of would be a Javascript error triggering preventing the isotope script (which organizes post entries position) to work correctly.
Not sure if it is related but there is an error about google ads when inspecting the page:
It could also be caused by some plugin, as a general notice please disable them all while troubleshooting.
Regards
djwd
Regards
djwd
On another note, not sure if this is something you can help with, but the Social Count Plus is messed up. It wasn\'t updating the Facebook or YouTube numbers and now it lists them both as 0. Twitter and SoundCloud work just fine, and you can still click through Facebook and YouTube to the respective pages.
Hi there,
Yes and no, I mean the Social Count Plus is supported \'aesthetically\' but the theme doesn\'t interfere with its functionality. Perhaps a caching issue (?). Please make sure the plugin and theme are up to date, I would suggest also taking a look at their support board as there are plenty previously resolved ticket that might would help.
Regards
djwd
Regards
djwd
Do you know if there is a way to alter the numbers manually in the plugin files?
HI there,
I\'ve tried setting your page ID in my Social Count widget and after couple re-saves and refreshes (the plugin cache is hard to kill!), it actually shows 0 to me as well.
I think you should submit a ticket to the support board as I see when this issue happen, the plugin author asks for the page ID number but I don\'t know exactly what he checks.
Editing plugin files it\'s not the way to go in my opinion, although I believe that if you open the plugin folder social-count-plus/includes/social-count-plus-functions.php you can see all counters function.
Changing the FB one from:
function get_scp_facebook() { $count = Social_Count_Plus_Generator::get_count(); return $count[\'facebook\']; }to
function get_scp_facebook() { $count = Social_Count_Plus_Generator::get_count(); return \'320\'; }where \'320\' is the likes number should work, but again I don\'t think this is the right solution!
Hope it helps
Regards
djwd
Regards
djwd
Same here, the social count plus is showing up as 0 on YouTube and Facebook.