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  Public Ticket #353058
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  • Fred started the conversation

    hello,

    It seems some page stop loading but nothing appears, I have to refresh my page twice or more to have the text. I disabled a lot of plugin and event the theme option for "Animate Content In" but it doesn't help.

    see the start page http://blog.reflex-photo.eu

    and try to go in articles

    for example : http://blog.reflex-photo.eu/phottix-strato-ii-decl...

    regards

  • Fred replied

    In fact this is reallly boring :-(

    about to give up to use this theme

  •  93
    djwd replied

    Hi there,

    please keep the animate content-in option disabled. As said in another ticket of yours, please also disable all plugins while troubleshooting. If that doesn't work please provide admin access and I'll take a peek, thanks.

    Regards
    djwd

    Regards
    djwd

  • Fred replied

    here is my plugin short list

    • SEO WordPress : I guess you know
    • W3 Total Cache : I guess you know
    • Disqus Comment System : I guess you know
    • Better WordPress Google XML Sitemaps : need a clean sitemap
    • Ozh' Better Feed : clean feed for feedburner
    • FV Top Level Categories : remove the category text in the url

    and with your theme

    • Envato WordPress Toolkit
    • Social Count Plus
    • WPBakery Visual Composer

    even with only that, I doesn't work well

  • Fred replied

    hello, even with only yours, It doenst work well :-( :-(

    how can I send you admin acess ? an email to send that ?

  • Fred replied

    I give up, how can I ask for a refund ?

  •  93
    djwd replied

    Hi there,

    sorry for the delay, unfortunately it came across the weekend.

    If you want me to take a look, you can provide admin access here by marking the post as private in the checkbox below.

    Being a digital good, refunds are given under specific circumstances and are handled through Envato Support, unfortunately we, as authors, do not have powers over it.

    Regards
    djwd

    Regards
    djwd

  •   Fred replied privately
  • Fred replied

    Maybe a track ...

    Do you have customers using Cloudflare as CDN ? (or you have some return on that?)

  •  93
    djwd replied

    Hi there,

    Good catch, I do have some customers using CloudFlare although a CDN service could definitely be the cause of the issue. It depends on the Cloudflare settings I guess. I thought I told you that but reading back I didn't :/

    If you have it enabled, I suggest trying playing around with its options, especially my advice is not to use its file unifiers/minifiers.

    Regards
    djwd

    Regards
    djwd

  • Fred replied

    Tried to disable it (developper mode in fact) it seems to be better

    But even by disabling minifiers, same kind of issues :-(

    I continue to play !

    Rgs