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  Public Ticket #318743
jackbox error - important
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  • irna started the conversation
    November 15, 2014 at 12:25am

    in the folder :

    wp-content/themes/powermag/inc/jackbox/php
    i am having an error file that is gnerating and reaching huge size and it griws and never stop . please see attached file .. can you please tell me what should i di to stop this , is making huge pressue on my server . thanks


  •  93
    djwd replied
    November 17, 2014 at 8:01pm

    Hi there,

    I'd need to run some tests about this error and see if I can replicate it and provide a fix. In the meantime if you're in urgent you might consider disabling the Jackbox Plugin in Miscellaneous > Enable Jackbox Lightbox

    Thanks for your feedback.

    Regards
    djwd

    Regards
    djwd

  •   irna replied privately
  •  93
    djwd replied
    December 15, 2014 at 8:49pm

    Unfortunately the error doesn't appear in my own errors log, so I have difficulties testing possible fixes.

    Can you please try the following:

    1. Opem inc/jackbox/js/jackbox-for-powermag.min.js

    2. Search for 

    "?jackbox_path=/wp-content/themes/powermag/inc/jackbox/img/graphics/"

    3. Replace it with 

    "?jackbox_path=../img/graphics/"

    And let me know the results, thank you.

    Regards
    djwd

    Regards
    djwd