I purchased and attempted to upload the theme to a new wordpress install at the noted url. I received an error which is now preventing me from accessing the site. I am attaching a screen shot of the error. Could you please address this? So far, all I have done is extract the files from the zip, upload the theme zip (from the Upload folder after extraction), and I can do nothing else.
NOTE: While extracting, it had trouble extracting certain files because the file name was too long. I do not know if this had any affect on the install or what files they were.
There have been a glitch with the latest release, please download the newly approved version (1.2.1) it should fix your issue. Apologies for the inconvenience.
Really sorry about that, if you have FTP access, log in and move to css/less/ and delete the file layout.cache, that should work. If you can't access your admin area, just rename the theme's folder so WP switches back to the default theme, then update the theme through Envato Wordpress Toolkit.
I purchased and attempted to upload the theme to a new wordpress install at the noted url. I received an error which is now preventing me from accessing the site. I am attaching a screen shot of the error. Could you please address this? So far, all I have done is extract the files from the zip, upload the theme zip (from the Upload folder after extraction), and I can do nothing else.
NOTE: While extracting, it had trouble extracting certain files because the file name was too long. I do not know if this had any affect on the install or what files they were.
LOGIN:
josephbrewster
Ecd!81008
Hi there,
thank you for your purchase.
There have been a glitch with the latest release, please download the newly approved version (1.2.1) it should fix your issue. Apologies for the inconvenience.
Regards
djwd
Regards
djwd
Thank you for the prompt reply. I cannot access my site settings due to the glitch. How would you suggest I go about addressing this problem?
Hi there,
Really sorry about that, if you have FTP access, log in and move to css/less/ and delete the file layout.cache, that should work. If you can't access your admin area, just rename the theme's folder so WP switches back to the default theme, then update the theme through Envato Wordpress Toolkit.
Hope this helps
Regards
djwd
Regards
djwd