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  Public Ticket #295061
Theme color not visible on post
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  • Anandan started the conversation

    Hi,

    The Theme color is not visible on posts. It may sound weird but the color kind of randomly appear and disappears.

    Although, it works fine on the home page but it only shows on certain posts.

    I am attaching a merged pic of home page and post. I have even circled the areas. You can check a few posts live on the site. 

  •  93
    djwd replied

    Hi there,

    that is odd, there must be some difference between the posts. Please try disabling all plugins as first troubleshooting, it that doesn't work please provide admin access and I'll take a peek. Thank you

    Regards
    djwd

    Regards
    djwd

  •   Anandan replied privately
  • Anandan replied

    I noticed one thing, all the post under the Animal category http://www.thatsmytop10.com/category/animals/ appear normal with all theme colors. So like you said if it were to be a plugin problem wouldn't it have effected the Animal posts too? 

    So plz do let me know what could the cause be coz I need to get the site looking perfect as it is hampering with my media strategy. Hoping for a swift response. Thank you.

    P.S. I already provided you with the admin access

  •  93
    djwd replied

    Hi there,

    What you say isn't wrong but when troubleshooting we need to disable all plugins to exclude anything is coming from them. You have many and I didn't want to mess up with anything on your site so I left them as they are for the moment.

    As you say the Animal category is showing up fine, also the Tech category looks good (didn't test'em all), although for example the Travel category doesn't get the skin color for some reason.

    This seems to be specific to your usage as I never dealt with similar issue since release, there must be some difference between categories then, not posts. Maybe try to re-create them and move posts to check the behavior.

    A temporary workaround would be to manually add the category color in Posts > Categories as I did for your Travel category as an example.

    Hope this helps for the moment

    Regards
    djwd 

    Regards
    djwd

  • Anandan replied

    Hi, 

    I can deal with the temporary workaround. But would like to get the real solution in the future. You can close this ticket if you want.  :)

    And thanks for the solutions.