First of all, thank you for your great work. I contact you because I have a problem with the plugin visual composer since the last update of wordpress (4.0) (I don\\\'t really know if it\\\'s really the problem but maybe). As you can see on the attached image, when I write an article I use visual composer. In the "visuel" (visual in english) tab, there are
, ... it\\\'s abnormal and I don\\\'t know how to back to the normal. Maybe I have to update the plugin but I don\\\'t know where I can do to that.
Hello, sorry for my response time, I was very busy in recent weeks.
My theme version is 1.6.0. For VC Composer version, I really don't know how to have it, can you help me about that? I think it is always the version provided when I bought the powermag theme but it's not sure.
Please update to the latest theme version (1.8) which has the latest Visual Composer version bundled (4.3.4). Hopefully upgrading will be enough to fix the issue.
Regards djwd
FYI: Unfortunately I won't be able to provide support tomorrow, any follow up will be processed on Monday. Thanks for your patience.
thank you very much for your answer. I am really sorry but I have a problem to update the theme version. How can I update the theme? I don't see the possibility to make it automatically and when I upload the .zip (the theme is already installed) I have an error :
"The destination folder already exists : /.../wp-content/themes/powermag/
Theme installation failed."
So I think the only solution is to transfer by ftp all the new files (php, css...), am I right ?
Hello,
First of all, thank you for your great work. I contact you because I have a problem with the plugin visual composer since the last update of wordpress (4.0) (I don\\\'t really know if it\\\'s really the problem but maybe). As you can see on the attached image, when I write an article I use visual composer. In the "visuel" (visual in english) tab, there are
,
... it\\\'s abnormal and I don\\\'t know how to back to the normal. Maybe I have to update the plugin but I don\\\'t know where I can do to that.
Thank you in advance for your answer.
Have a nice day.
Guillaume
Hi there,
thank you very much for your purchase and compliments!
I just tested this and it's not happening ton my installs with WP 4.0.
What theme version and VC Composer version are you running?
Thank you
Regards
djwd
Regards
djwd
Hello, sorry for my response time, I was very busy in recent weeks.
My theme version is 1.6.0. For VC Composer version, I really don't know how to have it, can you help me about that? I think it is always the version provided when I bought the powermag theme but it's not sure.
Thank you,
Regards,
Guillaume
Hi there,
Please update to the latest theme version (1.8) which has the latest Visual Composer version bundled (4.3.4). Hopefully upgrading will be enough to fix the issue.
Regards
djwd
FYI: Unfortunately I won't be able to provide support tomorrow, any follow up will be processed on Monday. Thanks for your patience.
Regards
djwd
Hello,
thank you very much for your answer. I am really sorry but I have a problem to update the theme version. How can I update the theme? I don't see the possibility to make it automatically and when I upload the .zip (the theme is already installed) I have an error :
"The destination folder already exists : /.../wp-content/themes/powermag/
Theme installation failed."
So I think the only solution is to transfer by ftp all the new files (php, css...), am I right ?
Regards
Guillaume
Hi there,
yes the best solution is to do it through FTP by following the instructions given on this FAQ
You can also try with the Envato Wordpress Toolkit plugin, but I don't guarantee on that as I never tested it personally.
Regards
djwd
Regards
djwd
Hello,
ok thank you very much for your quick answer, it's perfect.
Have a nice day :)
Regards