Okay
  Public Ticket #2508753
Customise settings
Closed

Comments

  • Craig started the conversation

    Hey, not sure if this is theme related,   but have tried quite a few things already.

    I recently updated my stoked version 1.4 to 2.5 , but I noticed now I'm unable to change any of the slider settings in customise menu. 

    I noticed the same issue with changing main colours. It stays with the default no matter what. Just wondering if you have any idea's on what might be the cause.


  •  87
    djwd replied

    Hi there,

    if you updated to WP 5.5 as well please install and activate the plugin Enable jQuery Migrate Helper, let me know if that helps.

    IF not please provide admin access and I'll take a peek! Thanks

    Regards
    djwd

  •   Craig replied privately
  •   Craig replied privately
  •    djwd replied privately
  •   Craig replied privately
  •  87
    djwd replied

    Hi there,

    It's quite an odd behavior indeed. I've tested again the latest theme version + WP 5.5 and I can't replicate the issue, slider settings still work.

    It looks to me that it could be database related somehow, but I can't really tell for sure. Have you tried disabling all plugins?

    Regards
    djwd

  • Craig replied

    Hey, finally got some free time to get into this again and make some changes.
    This issue is still present. I have tried disabling all plugins and issue continues.

    Just wondering could SSL have any impact on this. This is the only part of the site (including plugin) that I have yet to remove to see if that has any difference. 

    Let me know

  •  87
    djwd replied

    Hi there,

    shouldn't be as I use SSL myself on the live demo and other setups. Have you tried disabling all plugins?
    What would help also would be to have a fresh installation on the same environment and see if the issue still persist, I know that may not be quick and easy though.
    Please try with plugins first and let me know, thank you. 

    Regards
    djwd

  • Craig replied

    Tried disabiling all plugs before but that sadly didn't work. Only plugin I left a give was for SSL.

    When you say fresh installation, do you mean wordpress or the theme itself.

  •  87
    djwd replied

    No what I mean is a fresh WordPress installation on a new database.

    Regards
    djwd