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  Public Ticket #2101897
Stoked! Feelbacks
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  • 1L30 started the conversation

    Hi, 


    Thanks for the work, great theme !

    I have issue with the Feelbacks, I am not able to get the pictures shows up when I create a new Feelbacks, even with my own logo (svg and png) it won't show up.

    Maybe its a wordpress configuration linked to one of my theme but even on my dev environment I wasn't able to get it work.

    Please look at the screenshot for more details.

    BEst, Leo

  •  93
    djwd replied

    Hi there,

    Can you please provide admin access so I can take a peek myself? Thank you

    (Don't forget to mark the post as private)

    Regards
    djwd

  •   1L30 replied privately
  •   1L30 replied privately
  •  93
    djwd replied

    Hi there,
    really sorry for the delay, I wasn't notified about this response for some reason.

    The issue the affects your website is quite odd, I've tested locally the same WordPress and Plugin version, even setting the same language. Tried several tests but the issue is still there unfortunately.

    There this error about QTags showing up in the console:

    8404954240.png

    Fact is even when disabling plugin, the issue doesn't go away. My best guess is that some Tag related plugin (like Auto tags) or setting, has left modifications in the database even when disabled.

    The only way to solve this would be to test the theme and plugin on a fresh installation, and see if it works (it should as I just tested it, thinking might been a problem with latest WP version).

    Sorry couldn't help more for now, really odd issue!

    Regards
    djwd