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  Public Ticket #189418
Jackbox doesn't work on mobile devices
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  • Sergey started the conversation

    Hello, recently I'd read some reviews from my site on my iPad, and faced a strange issue. You see, when I'm trying to navigate through slides in Jackbox gallery on my PC, everything works fine, but on iPad it doesn't.The worst thing about this is that I can't exit slideshow mode!

    My first thought was "Hmm, maybe, Jackbox is not comparable with mobile devices at all?". On CodeCanyon i found the plugin and tested live preview out. It worked pretty good on my tablet.

    If you want to see issue by yourself, you can watch this video

     https://www.dropbox.com/s/dpilvqm6w3m6dso/Jackbox-issue.mp4

    What's wrong with PowerMag's Jackbox version? Maybe, it's not up to date?

  •  93
    djwd replied

    Hi there,

    It's a known bug that has been fixed in the latest version uploaded yesterday (1.7.0), it's available for download on your Themeforest dashboard.

    Please let me know if after upgrading the issue is fixed.

    Sorry for the inconvenience

    Regards
    djwd

    Regards
    djwd

  • Sergey replied

    That's really good news, I'll keep you in touch.
    Thanks for quick response!

  • Sergey replied

    I've just upgraded, Juckbox works pretty good on iPad.

    And even better, colour secetion is now changing! :D

    PowerMag is was a rocking theme, and now it just became even better!

    I can't say how apprisiate I'm now.

     Djwd, you are the best theme creator ever!

  • Sergey replied

    ....

    And I'm  back. 

    Now, I have another strange issue. In 1.6.1, Visual Composer was avilible on both of my sites ( I use Wordpress Multisite built-in feature), and in 1.7, it doesn't. The button is just don't appear on mysite.com/reviews/.

  •  93
    djwd replied

    Glad it was sorted. Thank you for your nice words, you're way too kind. :)

    About the VC, taking for granted you already installed it as an external plugin as required since version 1.7.0, please make sure you also enabled it for posts in Settings > Visual Composer > Content Types

    Regards
    djwd

    Regards
    djwd

  • Sergey replied

    Yes, the problem was in unticked "Show in posts" option. I wonder why I hadn't tried to find something like this option in the settings menu before ask you, sorry about that.

    Anyway, thanks for you support, you always can find the solution.