I'll be on (hopefully deserved!) vacation starting from August 17th through September 1st included. All tickets we'll be processed after this date.
Before opening one though, please do not forget to disable all plugins while troubleshooting an issue, other than reading the docs, using the search feature and check the articles section :)
Thank you for submitting a ticket, and for choosing our themes of course!
We'll do our utmost best to get back to you in a timely manner. We request that you do the following while you wait for us to respond:
→ Turn off any additional, non-theme-recommended plugins that you have running
→ Update your theme to the latest version available on ThemeForest
→ Update WordPress to the latest supported version in the item page.
In some cases this will patch up problems before we can reply!
Until then, check out the Articles section here to see if your question has already been answered.
We generally manage the support desk from about:
Monday to Friday, from 10am to 5pm - Central European Time (CET)
If there are a lot of tickets, it might take a while... just know that we are working hard to get to your ticket!
IMPORTANT: Before submitting a ticket, please be aware of what we can and cannot help out with.
Support for our items includes:
→ Responding to questions or problems regarding the item and its features
→ Fixing bugs and reported issues
→ Providing updates to ensure compatibility with new software versions
Item support does not include:
→ Personal Customization and installation services
→ Support for third party software and plug-ins
→ WordPress support that is not related to our themes